Bilingual Intensive Case Manager

Baltimore, Maryland, United States Full-time

Are you looking to work for an extraordinary mission of “Enriching Communities One Family at a Time”, while enjoying the best benefits and working environments?

The Board of Child Care is where you need to be!  Enjoy generous vacation and sick time; platinum level medical, dental and vision insurance; free parking and lunches;  tuition reimbursement; on the job training and opportunity to earn job specific certifications; 403b matching.  To view a summary of employee benefits visit Take a look at the description below and apply through the link. 


The Board of Child Care is seeking a Bilingual Intensive Case Manager.

The Intensive Case Manager (ICM)is the member of the care team responsible for initiating and maintaining effective working relationships with youth, families, placement agencies, and community resources--prior to admission, through placement, and after transition/discharge. The ICM acts as a single point of contact to ensure effective communication and organized service provision. Intensive Case managers are also responsible for the development and review of a comprehensive needs assessment and ongoing, frequent safety planning with the youth. The ICM works to promote and identify resources available for the youth and family in their home community to build natural supports that will aid in their transition from BCC. An essential responsibility of ICM is family engagement and identification of strengths and needs.

Essential Functions:

  • Complete designated admission service needs assessments that include participation by child/youth, parents/guardians in the identification of strengths, service needs, and transition/discharge planning.
  • Complete ongoing functional assessments at designated timeframes that include participation by child/youth, parents/guardians and appropriate external stakeholders.
  • Participate in regular FTDMs, court appointments, school meetings, community providers meetings, group, individual and family meetings as scheduled.
  • Participate as an active member of a care team for each youth on an assigned caseload. Understanding that the care team includes members who are employed at BCC as well as the youth’s family, placing agency, church community, and any support that the youth and family identify.
  • Take the lead role on a rotating basis on planning and implementing a Family Engagement Event for the youth and their identified supports.
  • Promote an understanding of available Board of Child Care and community resources.
  • Locate and facilitate referrals to community based resources within the youth’s home community. Coordinate with the Board of Child Care staff members and community resources to address clients’ service needs. Ensure that the service needs are meet.
  • Evaluate the child’s/youth’s/family’s progress towards goal attainment, in line with scheduled treatment planning meetings.
  • Maintain effective working relationships with families, children/youth, colleagues, consultants and community agencies to include scheduling home visits, notifications of serious incidents, follow-up on all ongoing documentation needs.
  • Actively participate in transition and discharge planning for the youth as needed to ensure ongoing support of the youth and smooth transition to identified post-discharge services.
  • Ensure post-discharge follow-up—30 days, 60 days, and 90 days after discharge—to collect data that accurately reflects the residual impact of treatment.
  • Complete required documentation and reports within the defined timelines including case management notes, state data collection, assessments, serious incident reports, treatment plan documentation, transition/discharge planning, post-discharge follow-up.
  • Provide effective case management to assigned cases which includes but is not limited to: liaison with internal and external professionals such as health and wellness professionals, schools, placing agencies, lawyers, community partners, law enforcement and other human service agencies.
  • Ensure assigned case records meet documentation standards including monthly chart audits. Submit by the 15<sup>th</sup> of each month, to the Admin Asst. documentation of the chart audit.
  • Facilitate life skills/social skills groups to youth on a weekly basis, ensuring that there is proper documentation of these groups.
  • In collaboration with clinical department, the case manager shall facilitate family focused skill building groups on a monthly basis, ensuring that there is proper documentation of these groups. 
  • Ensure at least once per week face to face individual contact with each youth assigned to case load and at least once per week contact (can include face to face, phone or email) with youth’s primary external care team members, including family members. 
  • Identify supervision and/or professional training needs to supervisor as they arise.
  • Demonstrate the ability to effectively express ideas clearly and concisely, orally and in writing.
  • Demonstrate the ability to engage children and families in a positive therapeutic alliance
  • Complete necessary financial and programmatic reporting as may be required by grants and/or alternative funding source requirements.
  • Provide 24 hour on call support on a rotational basis. 

 Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are typically Monday through Friday, 8:30 a.m. to 5 p.m. This position does require that Case Manager work one late night each week. This late night can be either 11a-7p or 12p-8p. Candidates must be willing to work flexible hours – primarily evening, overnight, weekends and holidays. This position regularly requires long hours and weekend work. Eligible for flex schedule.


Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. Also, transportation of clients to community based meetings and activities to include court hearings, child in placement review meetings, activities to support community integration will be expected.

 Required Education and Experience:

Bachelor’s Degree with at least one-year of experience in providing direct services to children/youth and families.

Demonstrated experience working with survivors of trafficking, sexual assault, domestic violence, or other crimes or trauma; or experience working on a crisis hotline or on overnight shifts as a rape crisis advocate, EMT, suicide prevention counselor, or other emergency / crisis response.

Fluent in reading, writing and speaking both Spanish and English.  Required for one team member in this position.  

Must have a valid driver's license, complete a background check, drug screening and physical.

Successful completion of IATP requirements for a Certified Trauma Professional (CTP) within 6 months of hire (may be waived with proof of equivalent certification at time of hire).

Preferred Education: 

Bachelor’s Degree in Social Work from an accredited college or university and at least two years providing direct services to youth and families. 


The Board of Child Care is an equal opportunity employer committed to excellence through diversity.

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